An episode-list failure happens before playback: a show opens but seasons or episode rows are empty, incomplete or stuck. A watch-button failure happens when the title page opens but the action does nothing, returns to the same page or opens an unexpected destination. Those signals point to catalog data, a broken handoff or an app state rather than the video stream itself.
A playback failure starts after an episode is selected. The player may loop, stop after a few seconds or fail only on one device. A service outage is wider: several titles, searches or devices fail together.
- Empty list: no season or episode rows appear.
- Wrong handoff: Watch now opens a different page or app.
- Stalled player: loading never becomes video or stops quickly.